Certified Integrations
Riley is an AI service BDC. It answers service calls 24/7, in English and Spanish, and books straight into Xtime. The BDC desk is where your staff takes the call when a guest needs a person. Casey answers after-hours and overflow sales calls.
Certified Integrations
An AI service BDC that books into Xtime, sales coverage when your desk is closed or full, and the screen your coordinators already work.
Casey answers after-hours and overflow sales calls, from the store's vAuto inventory.
Your coordinators take the calls that need a person. Riley hands the guest over, and the team works them on one desk.
Effective labor rate, hours per RO, and the numbers that move fixed-ops gross.
Stocking, aging, and fill rate, so the parts the techs need are on the shelf.
Counter and online parts sales, with pricing and fulfillment a guest can finish.
Riley takes the service line. The appointment lands in Xtime. Your BDC desk picks up the call that needs a coordinator.
Riley handles the service call. The BDC desk takes over the moment a guest needs a coordinator.
Riley offers openings Xtime has and writes the appointment there, in English or Spanish.
Casey answers sales calls when the store is closed and when the sales desk is already on another call.
Coordinators work the handed-off calls in one place, instead of chasing them across phones and inboxes.
Service calls are answered 24/7, in English and Spanish. The appointment is booked into Xtime.
When a guest needs a person, the call lands on the BDC desk your coordinators already work.
After hours, and when sales is on another call, Casey answers from the store's vAuto inventory.
I worked with DealersThink and they had an immediate return within 30 days. They even guided me on future plans.
I replaced my existing provider with DealersThink — they not only saved me money but gave me a much better ROI.
We were chasing a specific metric — they provided real guidance using their tools and built me a custom plan.
No calls go unanswered, and their AI reporting is amazing.
Tell us who you are and which product you want to see. See pricing.
Riley is DealersThink's AI service BDC. Riley answers a dealership's service calls 24/7, in English and Spanish, and books the appointment into Xtime. When a guest needs a person, Riley hands the call to the BDC desk.
Yes. Riley answers service calls in English and Spanish.
Yes. Riley offers the openings Xtime has and books the appointment into Xtime.
Xtime, a certified integration, for service scheduling, and CDK, a certified integration, for DMS data: customer records and repair-order history. See certified integrations at https://dealersthink.com/integrations.
Casey answers after-hours and overflow sales calls. Casey is available now.
The BDC desk is the dealership's own staff. Riley hands a call to the desk when a guest needs a person, and the team handles those calls in one place.
Riley: Contact us for pricing. Casey: Contact us for pricing.
